Most restaurants still train new hires by shadowing a busy employee for a few shifts. This ad-hoc approach leads to inconsistent service, safety gaps, and frustrated new team members. A structured training program is a competitive advantage.
Onboarding Checklists
Break the first two weeks into daily learning modules covering company culture, food safety basics, POS operation, menu knowledge, and service standards. A digital checklist with sign-offs ensures every new hire receives the same foundational training regardless of who is working that day.
Hands-On Skills Training
Theory without practice is useless in a kitchen or dining room. Build in dedicated practice time for key skills: table-side service, wine opening, food running, garnishing, and cleaning procedures. Test competency before allowing independent work.
Ongoing Education
Training should not end after onboarding. Monthly micro-training sessions on new menu items, upselling techniques, allergen awareness, or service recovery keep skills sharp and demonstrate your investment in the team professional growth.
Digital Training Platforms
Video-based learning management systems allow staff to complete modules on their own devices. Quizzes verify understanding, and managers can track completion rates remotely. This approach scales perfectly across multiple locations.